ITIL Foundation Handbook. Single Copy

Aligned with the 2011 syllabus, this concise revision guide is crafted to assist students in preparing for their foundation exam effectively. Additionally, it serves as a vital reference tool for managers, practitioners, vendors, and consultants, both in the office and on the go. The handbook offers a detailed introduction to the ITIL service lifecycle model, complete with an overview of the ITIL qualification framework. Each chapter covers a different aspect of the lifecycle: service strategy, service design, service transition, service operation, and continual service improvement, providing a comprehensive understanding of each component.