Dealing with Difficult People

Learn strategies for managing challenging colleagues and clients effectively by focusing on emotions—both theirs and your own. This resource delves into techniques for maintaining composure during difficult conversations and staying unfazed by passive-aggressive remarks. It also poses the self-reflective question of whether you might be a challenging person to work with. The book provides insights backed by research into our emotional reactions to troublesome colleagues and offers guidance on nurturing empathy and resilience to forge more productive work relationships.The series draws on the expertise of renowned figures such as Daniel Goleman, Tony Schwartz, Nick Morgan, and Daniel Gilbert. Featured articles include Mark Gerzon's "To Resolve a Conflict, First Decide: Is It Hot or Cold?" and Holly Weeks' "Taking the Stress Out of Stressful Conversations." Additional contributions come from Tony Schwartz with "The Secret to Dealing with Difficult People: It's About You," Amy Gallo's guides on handling mean or passive-aggressive colleagues, Rebecca Knight's insights on working with perpetually stressed coworkers, Liz Kislik's advice for managing urgency-obsessed individuals, and Manfred F. R. Kets de Vries' contemplation on disliking one's boss.Part of the HBR Emotional Intelligence Series, this collection from Harvard Business Review explores the human aspect of professional life. The series combines research on the emotional influences in work settings with practical advice for managing challenging interpersonal dynamics and insightful essays on preserving emotional health in the workplace. Inspirational and pragmatic, these books highlight essential social skills for driven professionals aiming for success.